Frequently Asked Questions

Everything you need to know about your Linsoul-DE experience.

What are the typical shipping times for orders within Germany and the EU?

Standard shipping usually takes 3-7 business days within Germany, while international EU shipping may take 5-10 business days depending on the local courier.

Do I have to pay import duties or VAT on my order?

For orders shipped directly from our German warehouse, VAT is included and there are no additional customs duties. For international shipments, local taxes may apply upon arrival.

What is your return policy for Hi-Fi audio equipment?

We offer a 14-day return window for most products. Items must be in their original packaging and in like-new condition to qualify for a full refund.

Do my Linsoul-DE products come with a warranty?

Yes, all our IEMs, DACs, and amplifiers come with a standard 1-year limited warranty covering manufacturing defects and hardware failures.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Klarna for flexible payment options.

How can I track my package after it has been shipped?

Once your order is dispatched, you will receive an automated email containing your tracking number and a link to the carrier's tracking portal.